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Welcome to Packaging Hype. These Terms & Conditions (“Terms”) govern your access to and use of the Packaging Hype website, products, custom packaging services, quotation services, design assistance, and related services.
By accessing our website, requesting a quote, approving an order, making a payment, or purchasing products or services from Packaging Hype, you acknowledge that you have read, understood, and agreed to these Terms.
Please review these Terms carefully before placing or approving an order.
Packaging Hype provides custom packaging products and related packaging services for businesses and other customers. Our services may include custom box manufacturing, custom printing, packaging design assistance, material and structural customization, finishing options, prototyping, production, and delivery, depending on the requirements of an individual project.
Because most of our packaging is produced according to customer-selected specifications, individual orders may differ in size, quantity, material, printing, artwork, structure, finish, production requirements, price, and turnaround time.
Business Contact Information
Packaging Hype
401 N Michigan Ave, Suite 1200
Chicago, IL 60611
United States
Phone: +1 (332) 252-9988
Email: info@packaginghype.com
Customers may contact us using the information above with questions about an order, quotation, payment, artwork, production, delivery, or these Terms.
These Terms apply to transactions and interactions with Packaging Hype through our website and other authorized communication channels used in connection with a Packaging Hype order.
They apply to, where relevant:
Our separate Privacy Policy also governs certain matters: Refund & Return Policy, Shipping & Delivery Policy, Cancellation & Order Changes Policy, Payment Policy, Artwork & Design Policy, and Production & Turnaround Policy. Where applicable, read those policies together with these Terms.
Many Packaging Hype products are made or printed according to specifications provided or approved by the customer. These specifications may include dimensions, quantity, material, box style, printing, colors, artwork, coatings, finishes, inserts, and other customization requirements.
For this reason, custom-made or custom-printed packaging is generally produced specifically for the customer who ordered it and may not be suitable for resale to another customer.
Before production begins, customers must review the final specifications and any artwork or proof submitted for approval. Production will be based on the specifications and approvals associated with the confirmed order.
These Terms and the relevant Packaging Hype policy govern any applicable rights relating to cancellation, changes, defective products, incorrect production, returns, replacements, or refunds. Nothing in these Terms is intended to remove any rights that a customer may have under applicable law.
Because custom packaging requirements vary from one project to another, we may provide pricing through an individual quotation based on the specifications supplied by the customer.
A quotation may take into account factors such as:
Customers should review the quotation and associated specifications carefully before approving an order or making payment.
A quotation does not require either party to proceed with an order until the applicable order details, pricing, and payment arrangements have been accepted.
If the customer changes the specifications after Packaging Hype issues a quotation, Packaging Hype may revise the price, production requirements, and estimated turnaround time before proceeding with the revised order.
Customers are responsible for providing information that is reasonably necessary for Packaging Hype to quote, prepare, produce, and deliver their order.
This may include accurate:
Packaging Hype may request clarification or confirmation when submitted information is incomplete, inconsistent, or insufficient to proceed with an order.
Customers should promptly notify Packaging Hype if they discover an error in information they have submitted. Requested corrections or changes may affect pricing, production, or delivery if production or other order-related work has already begun.
Submitting a quote request, inquiry, artwork file, or other project information does not by itself create a confirmed production order.
An order is considered confirmed when the applicable order specifications and pricing have been accepted, and any required payment arrangements have been completed or otherwise agreed upon by Packaging Hype and the customer.
Before production, Packaging Hype may require confirmation of relevant details such as:
Packaging Hype may contact the customer if information required to process the order is missing, unclear, inconsistent, or requires confirmation.
We reserve the right to decline or cancel an order before production if we reasonably cannot fulfill the requested specifications, required information, or payment cannot be verified, the requested content or use may violate applicable law or third-party rights, or an obvious pricing or technical error has occurred.
If Packaging Hype cancels an order for reasons attributable to Packaging Hype before production and payment has already been collected, any amount due back to the customer will be handled in accordance with the applicable Refund & Return Policy and Payment Policy.
Custom packaging prices may vary according to the specifications and requirements of each order.
The price communicated in an approved quotation or order confirmation applies to the specifications on which that quotation or confirmation was based. Customer-requested changes may require a revised quotation.
Where applicable, the final order price may include charges associated with the products or services selected by the customer, such as custom production, printing, finishing, design-related services, tooling, samples, shipping, taxes, or other agreed project requirements.
Any such applicable charges should be communicated as part of the quotation, invoice, order confirmation, or other order documentation before the customer is required to approve the corresponding charge.
Packaging Hype will not intentionally add undisclosed charges to an approved order.
If an obvious pricing, calculation, or technical error is identified before production, Packaging Hype may correct the error and provide the customer with updated pricing for approval. The customer will not be required to proceed with the revised order solely because an incorrect price was previously displayed or communicated.
Payment requirements may vary depending on the nature, value, specifications, and stage of an order.
We will inform customers of the amount due and the applicable payment requirements before requesting payment.
By submitting a payment, the customer represents that they are authorized to use the selected payment method and authorizes the applicable charge for the agreed order.
Payment does not remove the customer’s responsibility to review and approve the applicable order specifications and artwork where approval is required.
Packaging Hype may pause or delay processing or production when an agreed payment has not been received, cannot be verified, is reversed, or requires reasonable clarification.
Any applicable refund, cancellation, payment dispute, or order-change rights remain subject to these Terms and the relevant Packaging Hype policies.
Customers who believe that a payment or charge is incorrect are encouraged to contact Packaging Hype promptly so that the matter can be reviewed and, where appropriate, resolved.
Customers may provide logos, artwork, photographs, text, trademarks, graphics, designs, or other content for use in their custom packaging.
By submitting such content, the customer confirms that they own the content or have the necessary permission, license, or other legal authority to use it and to authorize Packaging Hype to use it for the requested order.
The customer remains responsible for the legality and accuracy of customer-supplied content, including:
The customer grants Packaging Hype a limited permission to use submitted content to the extent reasonably necessary to prepare, proof, manufacture, print, and fulfill the customer’s order.
Packaging Hype may decline to print or reproduce content where we reasonably believe doing so would violate applicable law, infringe third-party rights, or otherwise expose Packaging Hype to legal or regulatory risk.
Our Artwork & Design Policy may describe additional requirements for artwork preparation, design assistance, file specifications, and related matters.
For custom-printed orders, Packaging Hype may provide a digital proof, artwork proof, specification confirmation, or another pre-production representation for customer review where applicable.
A proof lets the customer review relevant details before production. Customers should carefully check all information shown or confirmed, including where applicable:
If the customer identifies an error or requests a change before approving the proof, Packaging Hype will review the requested correction or modification. Changes that alter the original specifications may affect pricing or the estimated production schedule.
Once the customer approves the final proof or specifications, Packaging Hype may rely on that approval to proceed with production.
Packaging Hype is not responsible for an error that appears exactly as supplied or expressly approved by the customer, except where Packaging Hype subsequently produces the order inconsistently with the approved specifications.
Approval of a proof does not excuse Packaging Hype from responsibility for a manufacturing or printing error caused by Packaging Hype that materially differs from the approved order.
Digital proofs are intended primarily to confirm artwork, layout, placement, text, and other relevant production details. Screen colors may vary depending on the customer’s monitor, device, display settings, file format, printing process, substrate, coating, and finishing method.
Accordingly, a digital proof should not be treated as a guarantee that every physical color or visual characteristic will appear exactly as displayed on a customer’s screen.
Packaging Hype will use the approved order specifications as the basis for production. It will seek to produce the order in accordance with those specifications.
Reasonable manufacturing or printing variations may occur where they are inherent to the materials or production processes used. However, this provision does not permit Packaging Hype to substitute materially different specifications without authorization or to treat a material production error as an acceptable variation.
Where a customer believes the finished products materially differ from the approved specifications, they may contact Packaging Hype for review under the applicable Refund & Return Policy and Quality Assurance provisions.
Production of a custom order generally begins after the requirements necessary for production have been completed. Depending on the order, these requirements may include confirming specifications, approving artwork or proofs, and receiving or verifying the required payment.
Any production or turnaround estimate Packaging Hype communicates is based on the specifications and circumstances known when the estimate is provided.
Production timing may be affected by factors including:
Where a specific production estimate applies to an order, Packaging Hype will communicate it through the quotation, order confirmation, invoice, or other applicable order communication.
Unless expressly agreed otherwise in writing, an estimated production or turnaround date is an estimate rather than a guarantee.
Packaging Hype will make reasonable efforts to communicate material changes to an estimated production schedule when they become known.
Additional production information may be provided in our Production & Turnaround Policy.
Customers should review their specifications carefully before approving an order for production.
If a customer requests a change before production begins, Packaging Hype will review whether the requested change can reasonably be accommodated.
A change to dimensions, quantity, materials, artwork, printing, finishes, structure, shipping information, or other specifications may result in:
Once production or another irreversible custom-production process has begun, some changes may no longer be possible or may result in costs associated with work, materials, services, or production already committed to the order.
Packaging Hype will communicate the applicable consequences of an accepted change, where reasonably practicable, before proceeding.
Further conditions relating to order modifications will be described in our Cancellation & Order Changes Policy.
Because many Packaging Hype products are manufactured specifically to customer-approved requirements, the ability to cancel an order depends on the stage the order has reached.
Customers who wish to cancel an order should contact Packaging Hype as soon as possible.
If you request cancellation before production or other committed custom work begins, Packaging Hype will review the request based on the order status and the applicable Cancellation & Order Changes Policy.
If design work, tooling, material procurement, printing, manufacturing, finishing, or another order-specific process has already begun or been committed, amounts associated with work already performed or costs reasonably incurred may affect the amount eligible for refund.
Packaging Hype will not impose a cancellation charge that did not apply to the order solely to prevent a legitimate cancellation.
Any refund resulting from an approved cancellation will be handled in accordance with the Cancellation & Order Changes Policy, Refund & Return Policy, and Payment Policy, as applicable.
Nothing in this section limits cancellation rights that cannot lawfully be excluded.
Packaging Hype arranges delivery of completed orders to the shipping destination confirmed for the applicable order.
Customers are responsible for providing complete and accurate delivery information. NotifyPackaging Hype promptly if shipping information needs correction.
Estimated delivery dates or transit times may depend on the destination, shipping method, carrier operations, order characteristics, and other circumstances.
Production time and shipping or transit time are separate stages of order fulfillment. Production completion does not necessarily mean the order will be delivered the same day.
Packaging Hype will make reasonable efforts to arrange shipment in accordance with the delivery information associated with the order. Carrier delays, severe weather, transportation interruptions, customs or regulatory processes where applicable, incorrect customer-provided addresses, and other circumstances outside Packaging Hype’s reasonable control may affect delivery.
This does not remove Packaging Hype’s responsibility to reasonably assist with a delivery issue related to fulfilling a Packaging Hype order.
We will provide detailed shipping conditions in our Shipping & Delivery Policy.
Customers should inspect their order within a reasonable period after delivery.
If an order appears damaged, incorrect, incomplete, defective, or materially inconsistent with the approved specifications, the customer should contact Packaging Hype promptly and provide enough information for us to review the issue.
Depending on the nature of the claim, Packaging Hype may reasonably request:
Customers should retain affected products and relevant packaging while we review a claim, where reasonably possible.
Requesting evidence is intended to allow Packaging Hype to investigate and resolve legitimate claims and does not by itself mean that a claim has been rejected.
Because custom products are generally manufactured to customer-approved specifications, they may not be eligible for return solely because the customer changes their mind after compliant custom production is complete.
However, the custom nature of a product does not prevent a customer from raising a legitimate claim concerning products that are damaged, defective, incorrect, or materially inconsistent with the approved order specifications.
If Packaging Hype determines that a valid claim exists, the appropriate resolution will depend on the order circumstances and the nature of the problem. An appropriate remedy may include, where applicable:
We will determine the appropriate remedy after reviewing the relevant order, evidence, the extent of the issue, and applicable legal obligations.
Packaging Hype will not automatically treat a customer-approved artwork error as a manufacturing defect when the finished product accurately reflects the approved proof or specifications.
Conversely, customer approval does not prevent a claim where Packaging Hype materially failed to manufacture the product according to the approved specifications.
Our Refund & Return Policy will outline detailed eligibility requirements, claim procedures, and applicable refund or return conditions.
If a shipment is lost in transit, arrives visibly damaged, contains incorrect products, or has another apparent fulfillment issue, the customer should contact Packaging Hype promptly so we can investigate.
Packaging Hype may work with the shipping carrier or other relevant fulfillment party, as needed, to investigate a transit-related claim.
Customers may be asked to retain the shipping carton, labels, packaging materials, and affected products and to provide photographs or other reasonable evidence of the condition in which the shipment was received.
Packaging Hype will review whether the issue resulted from production, fulfillment, transportation, customer-provided information, or another cause before determining the appropriate resolution.
Nothing in these Terms is intended to deny a customer an applicable remedy for an order that Packaging Hype is legally responsible for fulfilling correctly.
Unless otherwise stated, the Packaging Hype website and content created or owned by Packaging Hype, including website text, graphics, branding, layout, design elements, and other original materials, are owned by or licensed to Packaging Hype and are protected by applicable intellectual property laws.
Nothing in these Terms transfers ownership of Packaging Hype intellectual property to a customer.
Customer-supplied logos, trademarks, artwork, designs, text, images, and other materials remain the property of the customer or their respective lawful owners. Providing such materials to Packaging Hype does not transfer ownership to Packaging Hype.
As described in these Terms, customers authorize Packaging Hype to use submitted materials only as needed to quote, design, prepare, proof, manufacture, print, fulfill, and support the applicable order.
Any use of completed customer work by Packaging Hype for portfolio, marketing, or promotional purposes will be subject to applicable permissions, confidentiality obligations, and legal requirements.
Customers must not knowingly submit content that infringes another party’s copyright, trademark, patent, design right, privacy right, or other intellectual property or proprietary right.
Packaging Hype may refuse, pause, or cancel work involving content that we reasonably believe may violate applicable law or third-party rights.
Where appropriate, Packaging Hype may request reasonable confirmation that the customer has permission to use particular trademarks, copyrighted artwork, licensed images, or other protected material.
Customers and visitors may use the Packaging Hype website for lawful purposes, including reviewing our products and services, requesting quotations, communicating with our team, and placing or managing legitimate orders.
Users must not intentionally:
Packaging Hype may restrict access or decline service where reasonably necessary to protect customers, our business, payment systems, website security, or compliance with applicable law.
Packaging Hype aims to keep information on its website accurate and useful. However, website content may occasionally contain typographical errors, outdated information, technical errors, or information that requires clarification.
Product images, illustrations, mockups, samples, and digital representations help customers understand available packaging options. We manufacture actual custom products according to the specifications associated with the applicable confirmed order.
Website availability may occasionally be interrupted by maintenance, technical problems, security requirements, service-provider interruptions, or other operational circumstances.
Where website information conflicts with mutually approved order specifications documented for a particular custom order, the approved order documentation will generally govern that order, subject to applicable law.
Packaging Hype may use third-party providers to support aspects of our operations, such as payment processing, website functionality, communications, shipping, or other business services.
Third-party services may also be subject to their own terms, privacy practices, and operational requirements.
Packaging Hype remains responsible for its own obligations to customers. It does not use the involvement of a third-party provider as a blanket exclusion of responsibility where Packaging Hype remains legally responsible for the relevant obligation.
To the extent permitted by applicable law, Packaging Hype will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable as a direct result of our breach of these Terms.
Packaging Hype is not responsible for losses caused solely by inaccurate information, specifications, artwork, shipping details, or instructions supplied and approved by the customer, except where Packaging Hype knew or reasonably should have known that proceeding would create an obvious material problem.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.
Nothing in this section is intended to remove a customer’s rights or remedies for products or services that Packaging Hype is legally required to provide correctly.
Packaging Hype will not be treated as having intentionally failed to perform an obligation where performance is prevented or materially delayed by circumstances reasonably outside our control.
Such circumstances may include, depending on the situation:
Where such an event materially affects an order, Packaging Hype will make reasonable efforts to communicate the impact and determine an appropriate way to proceed.
This section does not permit Packaging Hype to retain customer funds indefinitely where an order ultimately cannot be fulfilled, and the customer is legally entitled to a refund or other remedy.
Packaging Hype encourages customers to contact us directly if they believe there is a problem with an order, payment, shipment, product, or service.
We will make reasonable efforts to review legitimate concerns using the relevant order records, communications, proofs, specifications, payment information, and other available evidence.
Customers can contact Packaging Hype at:
Email: info@packaginghype.com
Phone: +1 (332) 252-9988
Nothing in these Terms prevents either party from exercising rights or remedies available under applicable law.
These Terms and transactions with Packaging Hype are governed by the laws applicable to the relevant transaction and the parties, including any mandatory consumer or commercial protections that cannot lawfully be excluded by contract.
Where the parties have expressly agreed in writing to a particular governing law or jurisdiction for an order, that agreement will apply to the extent permitted by law.
Nothing in these Terms is intended to deprive a customer of mandatory rights available under applicable law.
Packaging Hype handles personal information in accordance with its Privacy Policy and applicable privacy requirements.
We may collect and process information where reasonably necessary to respond to inquiries, prepare quotations, process orders, receive payments through applicable payment providers, provide customer support, arrange delivery, maintain business records, protect against fraud, and operate our website.
Our Privacy Policy provides more detail on the types of data we collect, how we use it, the third parties involved, retention, cookies, and your privacy choices.
These Terms should be read together with applicable Packaging Hype policies, including:
These policies may provide more detailed operational rules for particular aspects of an order.
If a specific written agreement between Packaging Hype and a customer expressly changes a provision of these Terms for a particular order, the specifically agreed provision will govern that order to the extent of the stated change and as permitted by law.
Packaging Hype may update these Terms when reasonably necessary to reflect changes in our services, operational practices, website functionality, payment or fulfillment processes, or applicable legal requirements.
When we materially update these Terms, we will publish the revised version with an updated effective or revision date.
Changes will generally apply prospectively. We will not use a later change to these Terms to retroactively remove contractual rights that had already become applicable to a confirmed order unless required by law or agreed with the affected customer.
Customers are encouraged to review the current Terms when placing a new order.
If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary where legally possible.
The remaining provisions will continue to apply to the extent permitted by law.
If Packaging Hype does not immediately enforce a provision of these Terms, that does not automatically mean that Packaging Hype has permanently waived the right to enforce that provision.
Similarly, nothing in these Terms prevents a customer from exercising an applicable right merely because that right was not exercised at an earlier opportunity, subject to any lawful time limits that may apply.
These Terms, together with the applicable quotation, approved order specifications, relevant Packaging Hype policies, and any specific written agreement applicable to an order, govern that order.
Statements or representations that materially change an order should be documented and agreed upon through an authorized Packaging Hype communication or order document.
Questions about these Terms & Conditions or a Packaging Hype order can be directed to:
Packaging Hype
401 N Michigan Ave, Suite 1200
Chicago, IL 60611
United States
Phone: +1 (332) 252-9988
Email: info@packaginghype.com
Customers contacting us about an existing order should provide relevant order or quotation information, where available, so that we can review the matter efficiently.
Last Updated: August 28, 2026
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