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Packaging Hype produces custom packaging according to customer-approved specifications. Because each order may require custom artwork, materials, printing, tooling, and production preparation, cancellation and modification options depend on the order stage.
This policy explains how customers can request an order cancellation or change.
Customers may request cancellation within 24 hours of order confirmation, provided production or other irreversible custom work has not already begun.
To request a cancellation, contact Packaging Hype as soon as possible with your order or invoice information.
Submitting a cancellation request does not automatically cancel an order. Our team will first confirm the current production status and let you know whether we can complete the cancellation.
If we receive an eligible cancellation request before production, printing, material conversion, tooling, or other non-recoverable custom work begins, we may cancel the order.
We will process any approved refund according to our Refund & Return Policy and Payment Policy.
We generally process approved refunds within 5–10 business days.
Additional time may be required for the customer’s bank, card issuer, or payment provider to post the funds after Packaging Hype has processed the refund.
Custom packaging is manufactured specifically for each customer and generally cannot be resold once customised production has begun.
For this reason, an order generally cannot be cancelled for a full refund after production, printing, tooling, or another irreversible custom-manufacturing process has started.
If you request a cancellation after work has begun, Packaging Hype will review the order status and determine whether any portion of the remaining work can reasonably be stopped.
Where appropriate, we will determine any refundable amount after accounting for work already completed and reasonable non-recoverable costs already committed to the order.
Customers may request changes within 24 hours of order confirmation, provided the affected stage of production has not already begun.
Changes may include:
Please contact Packaging Hype as soon as possible when requesting a change.
Where production has not begun, Packaging Hype will make reasonable efforts to accommodate requested changes.
Changes to specifications may affect the original quotation, production schedule, shipping requirements, or delivery estimate.
If a requested change affects the price, Packaging Hype will communicate the revised amount before proceeding with the changed specifications.
Once an affected production stage has begun, some changes may no longer be possible.
If a requested modification can still be made, additional charges and additional production time may apply depending on the work, materials, or manufacturing processes required.
Packaging Hype will communicate any applicable additional cost or material schedule change before proceeding with an approved modification.
Customers should carefully review their final artwork and proof before approval.
Artwork changes requested before final approval and production can generally be reviewed and incorporated where technically possible.
Once the customer has approved the final artwork and printing or production has begun, changes may no longer be possible.
If production must be stopped, restarted, or reproduced because of a customer-requested artwork change after approval, additional charges and production time may apply.
Packaging Hype remains responsible for production errors attributable to Packaging Hype where the finished products materially differ from the final customer-approved specifications.
Customers should provide complete and accurate shipping information when confirming an order.
Request shipping address changes before dispatch. We will make reasonable efforts to update an address before the shipment is handed over to the carrier.
After dispatch, an address change may not be possible, and carrier address-correction, redirection, or reshipment charges may apply.
Packaging Hype remains responsible for correcting shipping information where Packaging Hype caused the error.
Cancellation or modification options for rush orders may be more limited because production may begin shortly after order confirmation.
Customers placing a rush order should therefore confirm all artwork, specifications, quantities, and delivery information carefully before approving the order.
The 24-hour cancellation or change period does not guarantee that a rush order can be cancelled or modified if production has already begun.
Packaging Hype may cancel or decline an order when we reasonably cannot fulfil the requested specifications, payment cannot be verified, required information is not provided, the requested content may violate applicable law or third-party rights, or another material issue prevents fulfilment.
If Packaging Hype cancels an order for reasons attributable to Packaging Hype before the order has been fulfilled, the customer will be entitled to an appropriate refund of amounts paid for products or services that will not be provided.
To request an order cancellation or modification, contact Packaging Hype as soon as possible:
Email:info@packaginghype.com
Phone: +1 (332) 252-9988
Please provide:
Our team will review the order’s current status and confirm whether we can complete the requested cancellation or modification.
For questions regarding cancellations or order modifications, contact:
Packaging Hype
401 N Michigan Ave, Suite 1200
Chicago, IL 60611
United States
Email:info@packaginghype.com
Phone: +1 (332) 252-9988
This Cancellation & Order Changes Policy should be read together with our Terms & Conditions, Refund & Return Policy, Shipping & Delivery Policy, and applicable Payment Policy.
Last Updated: August 28, 2026
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