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Privacy Policy

Packaging Hype respects the privacy of customers, website visitors, and individuals who communicate with us. This Privacy Policy explains what information we may collect, why we collect it, how we use and share it, and the choices available to you.

This policy applies to information collected through the Packaging Hype website, quote and contact forms, customer communications, orders, and related services.

Information We Collect

Depending on how you interact with Packaging Hype, we may collect:

  • Name and business name
  • Email address
  • Phone number
  • Billing and shipping information
  • Quote and order details
  • Product dimensions, quantities, materials, and packaging specifications
  • Artwork, logos, designs, and files you submit
  • Communications with our team
  • Payment and transaction-related information
  • IP address, browser type, device information, and website usage data
  • Cookie and similar technology information

We collect only information reasonably relevant to operating our website, responding to inquiries, preparing quotations, processing orders, providing services, and protecting our business and customers.

How We Collect Information

Information may be collected when you:

  • Request a quote
  • Submit a contact or order form
  • Place or approve an order
  • Make a payment
  • Upload artwork or other files
  • Contact us by phone, email, live chat, or another available communication channel
  • Subscribe to communications where offered
  • Browse or interact with our website

We may automatically collect some technical information through cookies, analytics technologies, server logs, or similar tools.

How We Use Your Information

Packaging Hype may use personal information to:

  • Respond to inquiries
  • Prepare and manage quotations
  • Process and fulfil orders
  • Review artwork and specifications
  • Process or verify payments
  • Arrange shipping and delivery
  • Provide order updates and customer support
  • Handle cancellations, refunds, replacements, or claims
  • Maintain transaction and business records
  • Improve our website, products, and customer experience
  • Detect or prevent fraud, misuse, or security incidents
  • Comply with legal, tax, accounting, or regulatory obligations
  • Send marketing communications where permitted by applicable law

We do not use personal information for purposes materially unrelated to those described in this policy without an appropriate basis or notice where required.

Payment Information

Payments may be processed through third-party payment processors or financial service providers.

Depending on the payment method used, the applicable payment provider may collect and process payment card, bank, billing, authentication, or transaction information needed to complete the payment.

Packaging Hype does not require customers to send complete payment-card credentials through ordinary website contact or quote forms.

Payment providers process payment information according to their own privacy and security practices.

Cookies and Website Technologies

Packaging Hype may use cookies and similar technologies to operate the website, remember preferences, understand website performance, measure traffic, improve functionality, and support security or marketing activities.

Cookies may include:

  • Essential or functional cookies
  • Analytics cookies
  • Preference cookies
  • Advertising or marketing cookies, where applicable

You can manage certain cookies through your browser settings and, where provided, our website’s cookie controls.

Turning off some cookies may affect certain website features or functionality.

Analytics and Advertising

We may use analytics or advertising technologies to understand how visitors find and interact with our website, measure website performance, and evaluate marketing campaigns.

These services may collect information such as pages visited, approximate location derived from IP address, device or browser information, referring pages, and interactions with our website.

Where required by applicable law, we will use non-essential tracking technologies subject to applicable consent requirements.

How We Share Information

Packaging Hype may share information with service providers when reasonably necessary to operate our business or fulfil an order, including providers supporting:

  • Payment processing
  • Shipping and logistics
  • Website hosting and maintenance
  • Email and communications
  • Analytics
  • Customer support
  • Fraud prevention and security
  • Professional, accounting, or legal services

We may also disclose information as required by law, legal process, or regulatory requirements, or when reasonably necessary to protect the rights, safety, property, or security of Packaging Hype, our customers, or others.

We do not sell personal information for money.

Where applicable, privacy law defines terms such as “sale,” “sharing,” or “targeted advertising” more broadly; individuals may have additional rights regarding certain advertising or data uses.

Data Retention

Packaging Hype retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, tax, fraud-prevention, dispute-resolution, contractual, or legal purposes.

Different categories of information may therefore be retained for different periods.

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it in accordance with applicable requirements.

Data Security

Packaging Hype uses reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

Customers should avoid sending sensitive payment credentials or other unnecessary sensitive information through ordinary email or contact forms.

Your Privacy Rights

Depending on where you live and the privacy laws applicable to you, you may have rights concerning your personal information, which may include the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of eligible information
  • Request information about certain data uses or disclosures
  • Opt out of certain marketing communications
  • Exercise applicable rights concerning certain targeted advertising, sale, or sharing of personal information
  • Withdraw consent where processing depends on consent

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact info@packaginghype.com.

We may request information reasonably necessary to verify your identity and protect personal information from unauthorised disclosure.

Marketing Communications

Where permitted, Packaging Hype may send customers or subscribers information about products, services, offers, or business updates.

You may opt out of promotional email communications by using an available unsubscribe option or by contacting us.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications concerning quotations, orders, payments, shipping, or customer support.

Children’s Privacy

Packaging Hype provides custom packaging products and services for businesses and customers. It does not knowingly target its services to children under 13.

We do not knowingly collect personal information from children under 13 through our services. If we become aware that we collected such information inappropriately, we will take reasonable steps to delete it where required.

Third-Party Websites

Our website may contain links to third-party websites or services.

Packaging Hype is not responsible for the privacy practices, security, or content of independent third-party websites. We encourage users to review the privacy policies of third-party services they choose to visit or use.

Legal Disclosure and Business Changes

We may disclose information when reasonably necessary to comply with applicable law, enforce our agreements, investigate fraud or security concerns, or protect legitimate rights and interests.

If Packaging Hype is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, we may transfer relevant information as part of that transaction, subject to applicable privacy requirements.

Changes to This Privacy Policy

Packaging Hype may update this Privacy Policy to reflect changes in our website, services, business practices, technology, or applicable legal requirements.

When materially updated, we will publish the revised policy on this page with an updated revision date.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

Packaging Hype

401 N Michigan Ave, Suite 1200

Chicago, IL 60611

United States

Email:info@packaginghype.com

Phone: +1 (332) 252-9988

Last Updated: August 28, 2026

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