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Packaging Hype ships custom packaging orders throughout the United States. This Shipping & Delivery Policy explains our order processing, production, shipping, tracking, delivery, and shipment claim procedures.
Because our products are customized to customer requirements, order processing begins after we confirm payment and approve the final artwork and order specifications.
Standard Order Processing: 1–3 business days
Order processing may include artwork review, specification verification, production scheduling, material coordination, and preparation of the order for manufacturing.
Customer-requested changes, incomplete artwork, missing information, or payment verification issues may delay processing.
After order processing and final approval, custom packaging generally requires:
Standard Production Time: 8–10 business days
Production time may vary for large-volume orders, complex structures, specialty materials, custom inserts, premium finishes, or other requirements requiring additional manufacturing time.
If an order is expected to require more than the standard production timeframe, Packaging Hype will communicate the applicable estimate to the customer.
Production time does not include shipping transit time.
After production and final quality checks, we prepare orders for dispatch.
Standard U.S. Shipping Transit Time: 3–7 business days
Transit time begins after we hand the shipment over to the applicable carrier. Actual delivery may vary depending on the destination, shipment size, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
Rush production may be available for eligible orders depending on product specifications, quantity, artwork readiness, materials, production capacity, and delivery requirements.
Packaging Hype must confirm rush availability and the applicable turnaround time before approving the order for rush service.
Customers should not rely on a rush delivery date unless Packaging Hype has specifically confirmed it for their order.
Packaging Hype provides standard shipping throughout the United States.
International shipping may also be available on an order-specific basis. Customers requiring delivery outside the United States should contact Packaging Hype before confirming an order to determine availability, shipping charges, and estimated transit time.
Packaging Hype offers free standard shipping within the United States.
Additional shipping charges may apply to rush or expedited delivery, international shipping, special freight requirements, customer-requested reshipment, address correction, or other non-standard delivery arrangements.
We will communicate any applicable additional shipping charge before you approve it.
Packaging Hype may ship orders through established carriers such as:
The carrier selected for an individual shipment may vary depending on the destination, shipment size and weight, service availability, and delivery requirements.
We will provide tracking information when available after an order has been dispatched.
Customers can use the tracking information to monitor their shipment’s progress. Large or bulk orders may be shipped in multiple packages and may therefore have multiple tracking numbers.
Packaging Hype makes reasonable efforts to meet the estimated shipping and delivery timeframe communicated for an order.
Delivery may nevertheless be delayed by circumstances such as:
We provide production and delivery estimates in good faith. They are not guarantees unless a specific guaranteed commitment has been expressly confirmed in writing.
If a shipment experiences an unusual delay after dispatch, Packaging Hype will help the customer review tracking information and, where appropriate, investigate the shipment with the carrier.
Customers are responsible for providing a complete and accurate shipping address before dispatch.
If you need to correct an address, please get in touch with Packaging Hype as soon as possible. Address changes may not be possible after we dispatch a shipment.
If incorrect or incomplete information supplied by the customer results in a failed delivery, return, address correction, or reshipment, reasonable additional shipping charges may apply.
Packaging Hype remains responsible for correcting shipping or fulfillment errors it causes.
Customers should inspect their shipment after delivery.
Report any visible shipping damage or other delivery-related damage to Packaging Hype within 7 calendar days of delivery.
Please provide:
Please retain the affected products and original shipping packaging while we review the claim.
If the claim is verified, an appropriate remedy may include a reprint, replacement, partial refund, full refund, or another reasonable resolution, depending on the circumstances and our Refund & Return Policy.
If tracking shows an unusual delay or a shipment appears lost, customers should contact Packaging Hype so we can review the available shipping information and initiate a carrier inquiry where appropriate.
A shipment is not automatically considered permanently lost solely because it has passed an estimated delivery date.
If the applicable carrier confirms that a shipment has been lost and Packaging Hype remains responsible for fulfillment, we will provide an appropriate resolution, which may include replacement, reprinting, or a refund depending on the circumstances.
Large-volume and bulk orders may be divided into multiple cartons or shipments for practical or safe transportation.
Packages associated with the same order may therefore arrive separately. We will provide separate tracking information when available.
International shipping is handled on an order-specific basis.
Customers requesting delivery outside the United States should contact Packaging Hype before confirming an order to determine:
Free standard U.S. shipping does not apply to international shipments.
Unless otherwise expressly agreed, customers are responsible for customs duties, import taxes, or similar government charges imposed by the destination country.
For questions about shipping, tracking, delivery, or damaged or delayed shipments, contact:
Packaging Hype
401 N Michigan Ave, Suite 1200
Chicago, IL 60611
United States
Email:info@packaginghype.com
Phone: +1 (332) 252-9988
This Shipping & Delivery Policy should be read together with our Terms & Conditions and Refund & Return Policy.
Last Updated: August 28, 2026
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