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At Packaging Hype, we produce custom packaging according to customer-approved specifications. We aim to resolve legitimate order issues fairly, while recognizing that custom-made and custom-printed products generally cannot be resold.
This Refund & Return Policy explains when an order may qualify for a return, refund, replacement, or reprint.
Most Packaging Hype products are manufactured specifically for each customer based on approved specifications such as dimensions, quantity, material, artwork, printing, box style, and finishing options.
Because these products are customized, we generally cannot accept returns or provide refunds solely because a customer changes their mind after production has begun or the products have been correctly manufactured according to the approved specifications.
This does not affect claims involving defective, damaged, incorrect, or materially non-conforming products.
Please get in touch with Packaging Hype if your order:
After reviewing the claim, an appropriate resolution may include a reprint, replacement, partial refund, full refund, or another reasonable solution, depending on the nature and extent of the issue.
Customers are responsible for carefully reviewing artwork, spelling, dimensions, quantities, colors, placement, and other specifications before providing final approval.
If the finished products accurately reflect the artwork and specifications the customer approved, an error in that approved information generally will not qualify as a manufacturing defect.
However, customer approval does not prevent a valid claim where Packaging Hype produces an order that materially differs from the approved specifications.
Customers should contact us promptly after discovering an issue with their order.
Email: info@packaginghype.com
Phone: +1 (332) 252-9988
Please provide your order or invoice information, a description of the issue, and clear photographs or other reasonable evidence where applicable.
Packaging Hype will review the information provided and may request additional details reasonably necessary to evaluate the claim.
Please get in touch with Packaging Hype before returning any products. Do not ship custom products back without prior authorization and return instructions from our team.
If an approved claim requires a physical return, we will provide the applicable return instructions.
If a return is required because Packaging Hype supplied defective, damaged, incorrect, or materially non-conforming products, Packaging Hype will determine an appropriate return arrangement as part of the approved claim.
Customers will not be required to pay return shipping costs solely to correct a verified error attributable to Packaging Hype.
Unauthorized returns or returns that do not qualify under this policy may not be accepted.
If a refund is approved, Packaging Hype will confirm the applicable refund amount and processing details with the customer.
We will generally issue approved refunds through the original payment method, where reasonably possible. The time it takes for funds to appear after a refund is processed may also depend on the customer’s bank, card issuer, or payment provider.
We do not deduct an undisclosed restocking fee from an approved refund.
If products arrive damaged, please keep the products and original shipping packaging while we review the claim.
We may request photographs of the products, shipping carton, labels, and damaged areas to help determine whether the issue occurred during production, fulfillment, or transportation.
Custom-made or custom-printed products that have been correctly produced according to the customer’s approved specifications are generally not returnable for buyer’s remorse or change of mind.
This restriction does not apply where the products qualify for a remedy under this policy or where applicable law provides otherwise.
For return, refund, reprint, or replacement requests, contact:
Packaging Hype
401 N Michigan Ave, Suite 1200
Chicago, IL 60611
United States
Email: info@packaginghype.com
Phone: +1 (332) 252-9988
This Refund & Return Policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, and Cancellation & Order Changes Policy.
Last Updated: August 28, 2026
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